ThatCounts by Mirakai

Support

Need help with ThatCounts? Email us at hello@emirakai.com.

Before you contact us

Include the email address used to sign in, the device and operating system version, and a short description of what happened. Please do not send food logs, weight information, or other personal health information unless it is necessary to resolve your request.

Request account and data deletion

To request deletion of your ThatCounts account and associated personal data, email hello@emirakai.com from the email address you use to sign in, with the subject “ThatCounts account deletion”. We will verify ownership before processing the request. Do not send your password, food logs, or weight records.

The request covers your ThatCounts profile, plans, food logs, saved-food links, private custom foods, corrections, weight records, and settings. Non-personal shared food catalogue entries may remain. If you also use the same sign-in with another MIRAKAI app, tell us so we can confirm the scope with you before removing a shared login or affecting another app.

Your account data

You can export or permanently delete your ThatCounts data from Account in the app. For details on what we store, read the Privacy Policy.